What to Do If You Don’t Receive Your Order Confirmation Email?

Didn’t receive your order confirmation email? Learn why it happens, how to check, and what to do within 48 hours to ensure your order is correct.

📩 What is an Order Confirmation Email?

After you place an order at Kozmozcyber, our system automatically sends you an order confirmation email.
This email includes:

• Detailed information about your purchased items.

• Your shipping address and contact details.

• Order total and payment method.

👉 This is an important step to help you review your order information. If there is any mistake (wrong size, item, or shipping address), you should contact us immediately.

⚠️ Didn’t Receive the Confirmation Email? Follow These Steps:

1. Check your email address

   • Make sure you entered the correct email when placing the order.

2. Check your Spam / Promotions / Junk folders

   • Sometimes emails may be filtered out of your inbox.

   • Try searching for “Kozmozcyber” in your mailbox.

3. Wait up to 24 hours

   • Emails may be delayed due to system or network issues.

   • If you still don’t receive it within 24 hours, please contact us:
     📧support@kozmozcyber.com 

🕒 Our Order Confirmation Policy

• If we do not receive any email from you regarding incorrect information within 48 hours after your purchase, your order will be sent to production immediately.

• Since our products are custom made on demand, we:

  • Cannot cancel, exchange, or refund once production begins.

  • Will not be responsible for errors caused by incorrect details provided by the customer.

Conclusion

Order confirmation emails are very important to ensure your order is correct.
👉 Always check your confirmation email carefully and contact us within 48 hours if you notice any mistakes.

If you cannot find the email in your inbox, please check your Spam/Promotions folder or contact us at support@kozmozcyber.com for quick assistance.