FAQs.
From choosing your size to finding your parcel. Get the details before you order.
Made for your order. Worth planning ahead.
Apparel production typically takes 4–5 calendar days, with shipping time added afterward. Start with sizing and delivery if you’re buying for a race weekend or a gift.
42 questions · All topics
Before you order
Start with sizing, production, and delivery before choosing your gear.
How do I choose the right size?
Use the size chart for the exact product you want. Compare its measurements with a similar item that fits you well; do not rely on the size label alone. See our Size Guide and email support@kozmozcyber.com if you need help before ordering.
Are your products made to order?
Yes. Your item is made after you order, so production comes before shipping. Check your size, design, personalization, and delivery details carefully before payment.
How long does production take?
Apparel production typically takes 4–5 calendar days. Products in our footwear/custom category typically take 10–12 business days. These estimates cover production only; shipping follows separately. Check the product details or contact support to confirm which estimate applies to your item, especially personalized apparel.
How much does shipping cost?
Shipping charges depend on your destination and order. Enter your address at checkout to see the available services and exact cost. Free standard shipping is available on qualifying orders of $100 USD or more. See the Shipping Policy.
Do you ship internationally?
Yes, we ship internationally where service is available. Enter your destination at checkout to check available delivery options. See the Shipping Policy for country-specific terms.
Will my order arrive before my event or trip?
Allow time for both production and shipping. Delivery depends on your destination and the available service, and delays can occur. Review the Shipping Policy before ordering and contact us if you need help assessing your date.
How does a custom design made with your team work?
For a design created with our team, you pay first, then receive a mockup for review. Two revision rounds are included, and production begins after you approve the design. See Custom Design for the service details.
Will I receive a mockup for name or number personalization?
Follow the instructions on the product page. Simple name or number personalization does not include a mockup in every case. Check spelling, numbers, and your selected options before checkout.
Where can I find fabric details and care instructions?
Check the specific product page and the care label on your item. Materials and care needs can vary by product. Contact support before ordering if a detail you need is missing.
Shipping & tracking
Find delivery options and the next step when a parcel needs attention.
Can one order go to multiple addresses?
Please place a separate order for each delivery address.
Do you ship to PO Boxes or military APO/FPO addresses?
We ship to PO Boxes where the selected delivery service supports them. We do not currently ship to military APO/FPO addresses.
Is express shipping available?
Express shipping is available for eligible destinations and orders. If your order qualifies, the option will appear at checkout. Shipping service does not remove the production stage.
How do I track my order?
We email your tracking details when your order ships. You can also use our Order Tracking page or 17TRACK.
What if I cannot find my tracking number?
Check your inbox and spam or junk folder for the shipping email. If you have an account, check your order history too. Still missing it? Email support@kozmozcyber.com with your order number so we can help.
What if tracking does not work or my package is delayed?
New tracking details may not appear immediately. If the number still does not work or the shipment seems delayed, contact the carrier and email support@kozmozcyber.com with your order number and tracking details. We will review the shipment; see the Shipping Policy for the applicable process.
Tracking says “Delivered,” but I cannot find my package. What should I do?
Check the delivery location, household members, and any building reception first. Contact the carrier and request a Lost Parcel Confirmation, then send it with your order number to support@kozmozcyber.com for review.
Will I need to pay import duties or taxes?
International deliveries may incur destination duties, taxes, or brokerage fees. Check the Shipping Policy and contact support for your country’s requirements. That policy includes the current Brazil import-tax reimbursement commitment; contact us for the applicable instructions and evidence requirements.
Changes & cancellations
Contact us promptly if an order detail needs correcting.
Can I change or cancel my order?
Email support@kozmozcyber.com with your order number and request within 4 hours of successful order placement. There is no cancellation or change fee within this window. Eligibility depends on when we receive your request, not when support replies. After the window, production may be underway and changes or cancellation may no longer be possible. See Cancellation & Exchange.
What if I entered the wrong shipping address?
Email support@kozmozcyber.com with your order number and correct address within 4 hours of successful order placement. There is no change fee within this window, and eligibility depends on when we receive your request, not when we reply. Later address corrections are not guaranteed.
Can I exchange an item if I chose the wrong size?
Once production begins, a size you selected incorrectly is not eligible for a free exchange. Check the product’s size chart before ordering. If we sent an item or size different from your order and the error is verified, you can choose a remake or refund under our Return & Refund Policy.
Can I return an item because I changed my mind?
Once production begins, items made to your chosen size, text, or design are not eligible for a change-of-mind refund. This does not affect any mandatory rights that apply to your purchase.
Problems, refunds & replacements
Report an issue with your item so support can review the next step.
What if my item is damaged, defective, or different from my order?
Email support@kozmozcyber.com within 30 calendar days of delivery with your order number, a description, and clear evidence. For a verified manufacturing defect or wrong item, you choose a remake or refund. Other damage claims are reviewed for eligibility. See the Return & Refund Policy for claim details.
What evidence should I send for a product issue?
Include your order number, a full-product photo, and a clear close-up of the issue. Depending on the claim, support may also need a video, size-label photo, or packaging photo. Missing-parcel claims follow the carrier and tracking process instead.
How do I request a refund or replacement?
Email support@kozmozcyber.com with your order number and a description of the problem. For an issue with an item you received, include the relevant photos or video. If a manufacturing defect or wrong item is verified, you choose a remake or refund. Support will confirm the next steps under our Return & Refund Policy.
Do I need to send the item back?
Contact support before sending anything back. We will confirm whether a return is required and provide the instructions that apply to your case.
How long does an approved refund take?
After approval, we typically submit your refund to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit.
How long does a replacement take?
Support will confirm the next steps and timing after reviewing and approving your claim. A replacement may require production followed by shipping, so please allow for both stages.
Payment & promotions
Check checkout options and resolve a billing question.
What payment methods do you accept?
Use the payment methods displayed at checkout for your order. Available options may vary. See our Payment Policy for more information.
When will I be charged?
You are charged when your order is successfully placed. Payment must clear before production begins.
Why was my payment declined?
Possible reasons include insufficient funds, incorrect payment details, or restrictions set by your card provider. Check your details and contact your provider, or try another available payment method. If you still need help, email support@kozmozcyber.com.
Is my payment information secure?
Checkout uses encrypted payment processing. Do not email your full card number or security code. Read our Privacy Policy and Payment Policy for more information.
What should I do about an unauthorized charge?
Check whether someone in your household placed the order, then contact your card or payment provider promptly. Email support@kozmozcyber.com with the transaction date and amount so we can help investigate. Do not send full card details.
Can I combine promo codes or add one after ordering?
Apply your promo code at checkout before paying. Codes cannot be added after an order is placed. Only one code may be used per order unless the offer explicitly says otherwise; check the offer terms for other discount restrictions.
About our products & brand
Learn who makes your gear and how our two stores are connected.
Is this official team merchandise or racing safety gear?
No. Kozmozcyber creates independent fan designs inspired by racing culture. We are not officially endorsed by or affiliated with racing teams or organizations. Our fanwear is for everyday wear, not protective equipment for driving or riding.
What if I have a concern about product quality?
Contact support within 30 calendar days of delivery with your order number and clear evidence. For a verified manufacturing defect or wrong item, you choose a remake or refund. Other quality concerns are reviewed under our Return & Refund Policy.
Where are your products made?
We work with printing partners in the U.S., China, and Vietnam to fulfill made-to-order products. The fulfillment location can vary by item and order.
Who operates Kozmozcyber?
Kozmozcyber is operated by Kozmozracing LLC. Learn more on our About Us page.
Is Kozmozracing the same store as Kozmozcyber?
Kozmozracing is our sister brand. Kozmozcyber continues to operate at kozmozcyber.store. For an order placed here, contact support@kozmozcyber.com.
Support & privacy
Find the right contact and protect your information.
How do I contact customer service?
Email support@kozmozcyber.com or use our Contact page. Include your order number, the email used at checkout, and a short description of what you need help with.
Can I place an order over the phone?
No. Please place your order through our website. Customer service is available by email.
How do you use my personal information, cookies, and analytics?
Our Privacy Policy explains how we collect and use personal information, cookies, and analytics data, including browsing and device information. Contact support if you have a privacy question.
What should I do about a suspicious email or message?
Do not open suspicious links or share payment details. Report the message to support@kozmozcyber.com so we can review it. If you have already shared card details, contact your payment provider promptly.
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Last updated: November 1, 2026. Read the linked policies for full terms.
Let’s get your question sorted.
Email your question and order number, if you have one. For a product issue, attach clear photos; support may ask for a video or other details.