FAQs

Shipping costs depend on your delivery address and the quantity of products ordered. The exact cost will appear during checkout after you input your shipping address. For full shipping terms, see our Shipping Policy.

Yes. We ship globally. Orders are processed within 5–10 business days, and international shipping usually takes 10–15 business days.

No. Please place separate orders for each shipping address.

We ship to PO Boxes. Unfortunately, we do not ship to military APO/FPO addresses.

We offer express shipping to select countries. If eligible, the express shipping option will appear during checkout.

No. Promo codes must be applied during checkout.

Only one promo code may be applied per order unless stated otherwise.

No. All orders must be placed through our website.

Tracking information will be sent to your email. You can also track your package using 17track.net.

It may take 3–5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 30 business days (domestic US) or 45 business days (international), contact support@kozmozcyber.com.

Check your local carrier first. If still unresolved, contact us. Details are in our Shipping Policy.

After approval, refunds are processed within 3–5 business days. Replacements ship within 7–10 business days. More info: Return & Refund Policy.

We accept Visa, Mastercard, American Express, Discover, and PayPal. ShopBase Payments, Google Pay, and Apple Pay are coming soon. Full terms: Payment Policy.

Charges occur immediately upon successful order placement.

Refer to our Payment Policy for reasons including insufficient funds, card restrictions, or international blocks. If unresolved, try another payment method or contact support.

Yes. All transactions are encrypted with SSL and processed through PCI-compliant gateways. We do not store your credit card data. See our Privacy Policy.

Confirm with your family or card provider, then contact us at support@kozmozcyber.com

Yes, within 6 hours of placing the order. After that, orders go into production and can’t be changed. More info: Refund Policy.

No cancellation fees apply if eligible for cancellation.

We do not currently support exchanges. For defective or incorrect products, contact us within 30 days of delivery.

Email us with clear photos of the product and a description of the issue. See eligibility terms in our Refund & Return Policy.

No. In most cases of verified issues, we issue refunds or send replacements without requiring a return.

We use SSL encryption and comply with industry best practices to protect your data. Learn more in our Privacy Policy.

We use cookies and analytics tools to enhance your browsing experience. Information collected may include usage data, device identifiers, and referral sources. Full disclosure is available in our Privacy Policy.

Yes. All products go through a strict QA process before shipping. See our Terms of Service for further information.

We work with trusted printing partners in the U.S., China, and Vietnam to fulfill our made-to-order items.

Email us at support@kozmozcyber.com or use our Contact Page.

Please report any phishing, scam, or suspicious activity to support@kozmozcyber.com immediately.

Visit our About Us page to learn more about our brand and values.