Effective as of July 5, 2025

By placing an order with Kozmozcyber, you agree that you have read, understood, and accepted the terms outlined in this Return & Refund Policy, as well as our Terms of Service, Shipping Policy, and Privacy Policy.

1. Eligibility Period

Our return and refund policy is valid within 30 calendar days from the date you receive your order. If 30 days have passed since the delivery, we unfortunately cannot offer a return, refund, or exchange.

2. Custom Product Disclaimer

All products sold by Kozmozcyber are custom-made on demand. Therefore, we cannot accept returns or refunds due to:

• Buyer’s remorse or change of mind after production.

• Minor color variation (within 20%) due to screen differences or photography lighting.

• Sizing issues resulting from incorrect measurements provided by the customer.

We only offer replacements or refunds for items that are:

• Defective or damaged,

• Incorrect in size, design, or variant,

• Lost or undelivered due to shipping errors.

3. Required Evidence for Return or Replacement

To ensure a fair and prompt process, you must provide clear photographic evidence when making a return or replacement request. Incomplete or unclear submissions will not be processed.

a. Wrong Item Shipped

• Photo of the item received.

• Photo of the shipping label.

b. Size Issue

• Photo of the product received.

• Photo of the shipping label.

• Measurement photo showing insole/outsole length with a ruler.

• Photo of the size tag on the item.

c. Damaged or Broken Item

• The photo clearly shows the damage.

• Photo of the shipping label.

Please submit all required evidence to support@kozmozcyber.com within 30 days of receiving your order.

4. Return Shipping

In most cases, we do not require customers to return the item. However, if a return is requested by our support team:

• The customer is responsible for the return shipping costs.

• A return address will be provided upon approval of the request.

5. Refunds (If Applicable)

Once your request is approved and, if applicable, the item is received and inspected:

• We will notify you via email regarding the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 3–7 business days.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again.

• Contact your credit card company – it may take time before your refund is officially posted.

• Contact your bank – processing times can take 5 business days.

• If all else fails, contact us at support@kozmozcyber.com 

7. Sale Items

Only regular-priced items are eligible for a refund. Sale or promotional items are non-refundable and non-exchangeable, unless damaged or incorrect.

8. Exchanges

We only replace items if they are defective, damaged, or produced incorrectly. To request an exchange for the same item, please email support@kozmozcyber.com. Once approved, we will issue a replacement at no cost.

9. Cancellations

Orders may be cancelled or modified within 2 hours of placement. After that, production begins and orders become non-cancellable.

To cancel or modify your order, email us at support@kozmozcyber.com with your order number and request.

Note: A management and transaction fee of 1.5% will be deducted from your refund. Full refunds only apply to switching orders within the system.

10. Contact

If you have any questions or need assistance, please contact us:

📧 Email: support@kozmozcyber.com
🌐 Website: kozmozcyber.store

📍Add: 1901 Energy Ct, Gillette, Wyoming 82718, United States