Effective date: 2026-11-01

By placing an order with Kozmozcyber, you agree that you have read, understood, and accepted the terms outlined in this Return & Refund Policy, as well as our Terms of Service, Shipping Policy, and Privacy Policy.

1. Eligibility Period

For received-item claims, contact us within 30 calendar days from the date you receive your order. Missing parcels follow a separate tracking review. The 30-day reporting window does not limit any mandatory rights or remedies available under applicable law.

2. For Customers in Brazil: Import Duties & Customs Reimbursement

Note for Brazilian customers: Please refer to our Shipping Policy for details on customs procedures and tax reimbursement.

If import taxes are not paid and the package is returned, contact support for review. We assess the circumstances and applicable remedies; this policy does not limit mandatory rights under applicable law.

3. Custom Product Disclaimer

All products sold by Kozmozcyber are custom-made on demand. Therefore, we cannot accept returns or refunds due to:

• Buyer’s remorse or change of mind after production.
• Minor color variation due only to screen differences or lighting. This exclusion does not cover a material difference from the product description or a verified manufacturing defect.
• Sizing issues resulting from incorrect measurements provided by the customer.
• Products made exactly as described but not meeting personal expectations or subjective preferences.

For a verified manufacturing defect or wrong item, choose a remake or refund with no return required across regular, sale, custom and coupon orders. For carrier-verified loss in transit, choose reshipment or a refund. We review the following issues:

• Defective or damaged
• Incorrect in size, design, or variant
• Lost or undelivered due to shipping errors

4. Required Evidence for Return or Replacement

For a received item, start with whole-item, close-up and relevant label photos. Video or measurements may be requested only when needed to verify the issue. Start with clear photographic evidence. We will contact you if more information is needed. Missing parcels do not require product photos.

a. Wrong Item Shipped

• Photo of the item received.
• Photo of the shipping label.

b. Size Issue

• Photo of the product received.
• Photo of the shipping label.
• Measurements with a ruler only if needed to verify the issue.
• Photo of the size tag on the item.
• Video only if needed to verify the issue.

c. Damaged or Broken Item

• Photo clearly showing the damage.
• Photo of the shipping label.
• Video only if needed to verify the issue.

d. Product Not as Described

• Photo(s) of the actual product taken under natural lighting.
• Photo(s) must clearly show the defect or discrepancy between the received product and the product description on the website.
• Video only if needed to verify the issue.

Contact us with the evidence currently available at support@kozmozcyber.com within 30 days of receiving your order. We may request further information after your initial report; this does not require all evidence to be complete within the reporting window or limit mandatory legal rights.

5. Delivery & Shipping Claims

Request cancellation for a full refund or an order change within four hours of successful order placement, with no cancellation or change fee. Request receipt determines timeliness, not support reply time. After this window, changes may no longer be available.

The following circumstances require separate review and do not establish carrier-verified loss in transit:

• Delivery not completed by a specific requested date or event.
• Delays caused by weather, customs, inspections, or force majeure events.
• Incorrect or incomplete shipping address provided by the customer.
• Requests to change shipping address after dispatch.
• Orders cancelled due to the customer’s failure to pay customs duties/taxes, failure to provide or confirm required clearance information, failure to confirm re-delivery after the shipment is returned to the international warehouse, or cases where the shipment is abandoned, confiscated, or destroyed by customs or the carrier as a result of the customer’s inaction.
• Failed delivery due to customer unavailability or refusal.

If tracking shows “Delivered” but you have not received the package, contact support with your order and tracking numbers and available carrier correspondence. We will email available delivery images, the shipping label and other carrier delivery records for review. This is separate from carrier-verified loss in transit. Keep any Lost Parcel Confirmation.

Report delivery concerns promptly to support@kozmozcyber.com with your order and tracking numbers. A missing-parcel deadline is not measured from a delivery that never occurred.

6. Inner Lining Disclaimer

Inner lining (hood lining, jacket lining, etc.) may vary by manufacturing batch and may not exactly match product images or mockups.

If lining details matter to you, ask before ordering. The free cancellation/change window is 4 hours from successful order placement.

A lining variation is reviewed against the product description. This does not limit the remake/refund choice for a verified manufacturing defect or wrong item, or mandatory consumer rights.

7. Replace (If Applicable)

For carrier-verified loss in transit, choose reshipment or refund. We email you for your choice rather than a replacement-only confirmation.

• We wait for your choice before processing a remedy.
• Silence does not trigger automatic reproduction or reshipment.

We do not remove your refund choice because you have not replied.

8. Return Shipping

For verified manufacturing defects or wrong items across regular, sale, custom and coupon orders, returns are not required. For these verified issues:

• No return shipping is required.
• Choose a remake or refund after verification.

9. Refunds (If Applicable)

For a verified manufacturing defect or wrong item, no return is required. After refund approval:

• Refund approval or rejection will be emailed.
• We typically submit approved refunds to the original payment method within 5–10 business days of approval.

Please note:

• There is no cancellation or change fee for a timely request.
• Timely cancellations receive a full refund. For other claims, we confirm the refund amount during review without removing the verified-issue remedies stated above.
• Partial refunds reflect applied discounts or promotions.

10. Fraud-Related Refunds

Refund requests related to unauthorized or fraudulent transactions are subject to verification in accordance with our Terms of Service.

If a customer believes that a transaction or order was not authorized, the customer must promptly notify us via support@kozmozcyber.com and provide the required information for review.

Refunds or other resolutions, if applicable, will only be processed after successful verification. Requests that do not meet the conditions outlined in our Terms of Service may be denied.

11. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account.
• Contact your credit card company.
• Contact your bank (processing may take several days).
• If unresolved, contact support@kozmozcyber.com.

12. Unreachable Recipient

If your order arrives in the destination country but the local courier or customs office is unable to contact you due to invalid or unreachable contact information, the package may be held or returned.

Contact support so we can review the delivery records, contact details and circumstances. Refund eligibility depends on that review and applicable law; this policy does not limit mandatory legal rights.

13. Sale Items

Regular, sale, custom and coupon orders have the same remedies for verified manufacturing defects, wrong items and carrier-verified loss in transit.

For verified manufacturing defects or wrong items, choose a remake or refund with no return required. We wait for your choice before processing a remedy.

14. Exchanges

For verified manufacturing defects or wrong items, choose a remake or refund with no return required. Email support@kozmozcyber.com with your order number and photos first. Video or measurements may be requested only when needed.

15. Cancellations

Request cancellation for a full refund or an order change within four hours of successful order placement. Request receipt determines timeliness; support reply time does not.

There is no cancellation or change fee within the four-hour window.

16. Contact

📧 Email: support@kozmozcyber.com
🌐 Website: kozmozcyber.store
📍 Address: 10835 S Wilcrest, Dr Ste A , Houston, Texas 77099, United States