Cancellation & Exchange Policy
Effective date: 2026-11-01
At Kozmozcyber, we aim to deliver a seamless shopping experience with full transparency. This Cancellation & Exchange Policy outlines the terms and conditions under which you may cancel or request an exchange for your order.
1. Order Cancellation
Can I cancel my order? Yes, cancellations are permitted within four hours of successfully placing your order. Timeliness depends on when your request reaches support, not when support replies. After this window, changes may no longer be available.
How do I cancel an order? To request a cancellation, please contact us immediately at support@kozmozcyber.com with your order number and the subject line "CANCEL ORDER".
Are there any cancellation fees? No, we do not charge any cancellation fees if the request is made within the allowed timeframe.
2. Exchanges
Do you offer exchanges? Due to the custom-made nature of our products, we do not offer traditional product exchanges. Each item is made to order, and we cannot restock or resell returned items.
What if my item is defective or incorrect? For a verified manufacturing defect or wrong item, choose a remake or refund with no return required. The same remedy applies to regular, sale, custom and coupon orders. Please contact us within 30 days of delivery with the evidence available. We may request more information after your initial report; this window does not limit mandatory legal rights. Start with:
- Whole-item, close-up and relevant label photos first; video or measurements only if needed to verify.
- A short description
- Your order number
Do I need to return the defective item? No return is required for a verified manufacturing defect or wrong item.
3. Eligibility & Exceptions
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Request a full-refund cancellation or order change within four hours of successful order placement, with no fee. A later support reply does not make a timely request late.
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For carrier-verified loss in transit, choose reshipment or refund across regular, sale, custom and coupon orders. Delivered-not-received follows a separate evidence review. We wait for your choice before processing a remedy.
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We reserve the right to decline replacement/refund requests that do not meet the conditions outlined in our Refund & Return Policy.
For more information, please also review our:
If you have any further questions, please reach out to us at support@kozmozcyber.com.
4. Questions or Support
If you have any questions or require help with your payment, please contact us:
📧 Email: support@kozmozcyber.com
🌐 Website: https://kozmozcyber.store
🏢 Address: 10835 S Wilcrest, Dr Ste A , Houston, Texas 77099, United States