Notice on Shipping via Yanwen Airline: What Customers Need to Know

In certain cases, your order may be shipped via Yanwen Airline. This is a widely used international shipping service, especially when regular line-ship methods are not available.

Why might your order be shipped with Yanwen?

• Some destinations or peak seasons do not have fast line-ship services.
  
• Yanwen Airline is a practical alternative to ensure your order can still be delivered instead of being delayed indefinitely.

Estimated delivery time

When shipped with Yanwen Airline, the reference delivery time is 10–45 natural days. This timeframe is longer compared to other shipping methods, as it depends heavily on international transit and customs clearance processes.

Customer confirmation process

• If your order can only be shipped via Yanwen Airline, we will send you an email notification requesting your confirmation.
  
• Within 24 hours of receiving the email, you may:
  
• Accept: Your order will be processed immediately.
  
• Decline: We will issue a full refund to you.
  
• If no response is received within 24 hours, we will automatically confirm the shipment so your order can be delivered as soon as possible.

Important notes

• Once an order is shipped via Yanwen Airline, we cannot guarantee that the delivery time will fall within the range stated in our Shipping Policy.
• Accepting Yanwen shipping means the customer fully understands and agrees to the extended delivery timeframe.

Our commitment

We are always transparent about delivery times so customers can make well-informed decisions. The 24-hour confirmation and refund policy is designed to protect customer rights while ensuring your order does not experience unnecessary delays.

About Yanwen

Yanwen (Beijing Yanwen Logistics Co., Ltd.) is a logistics company founded in 1998, headquartered in Beijing, China. The company specializes in cross-border e-commerce shipping and partners with many online stores worldwide.

Yanwen shipments are usually handed over to local postal or courier services (for example, USPS in the US, Royal Mail/Yodel in the UK, La Poste in France). This means that while the parcel starts its journey with Yanwen, the final delivery is completed by your country’s domestic carrier.

Because of this multi-step process, tracking updates may sometimes appear slower, and delivery times can range from 10–45 natural days, depending on customs and local handling.