Tracking Shows Delivered but Package Not Received – What to Do?

🔎 Why Does Tracking Show "Delivered" But No Package?

It can be frustrating when your tracking status says Delivered, but you don’t see your package. This situation happens more often than you might think, and the reasons may include:

• The courier left the package at a different spot (front porch, back door, garage, or mailbox).

• The package was accepted by a neighbor, family member, or friend.

• Delivery was marked as completed early by the carrier but is still on the way.

• The courier left the package at your local post office or parcel locker for pick-up.

✅ Steps to Follow If This Happens

If your package shows Delivered but you haven’t received it, please try these steps before contacting us:

1. Check around your property
   Look at your front porch, back door, garage, mailbox, or any safe place where packages may be left.

2. Ask family members, friends, or neighbors
   Someone may have accepted the package on your behalf.

3. Allow up to 24 hours
   Sometimes carriers update tracking too early, and your package may still arrive the next day.

4. Check with your local post office or parcel locker
   The courier might have left it there for you to collect.

📧 Contact Us for Support

If you still cannot locate your package after completing the steps above, please contact our support team at: support@kozmozcyber.com.

Our team will work directly with the carrier to investigate and provide further assistance.

If you’ve done all steps and still haven’t received the package

If you’ve checked all options and contacted us but still can’t find your package, we will:

• Open a carrier investigation (this may take a few business days).

• Consider reshipping your order depending on the investigation result and the actual circumstances (e.g., confirmed misdelivery or carrier-related loss).

• Before reshipping, we may reconfirm your shipping address and relevant details to ensure a smooth second delivery.

Note: Any resolution (reship or alternative) will be determined case by case after we complete verification with the carrier.

Conclusion

While it can be stressful to see a Delivered status without receiving your package, this situation is often solved by carefully checking your surroundings or asking neighbors. If not, our team is here to support you and coordinate with the carrier.

👉 Always double-check your tracking updates and reach out to us if you need help.