How to Request a Refund for Your Order?

At Kozmozcyber, all of our items are custom-made on demand. Each product is individually printed, cut, and handcrafted only after an order is placed. Because of this unique made-to-order process, we can only accept returns or refunds in specific situations.

✅ When a refund or replacement can be approved

We gladly support customers in cases where there is:

• A manufacturing defect (printing error, wrong design, incorrect size sent, damaged item, etc.)

• A quality issue directly caused during production

• A carrier damage case with valid proof

If you believe your item has a production-related issue, please contact us with clear photos or videos so our team can review and assist promptly.

❌ When a refund cannot be approved

Since all products are custom-made on demand, we do not accept returns, exchanges, or refunds for:

• Change of mind

• Ordering the wrong size

• Personal preferences regarding fit, color tone, or design variation

• Incorrect information provided by the customer during checkout

Please make sure to check measurements and details carefully before placing your order.

📘 Please read our full Return & Refund Policy

We strongly encourage customers to review our detailed policy before purchasing.

🔗 Return & Refund Policy:
https://kozmozcyber.store/pages/return-refund-policy

📝 By purchasing from our store, you agree to these policies

Placing an order means you fully acknowledge and accept the terms outlined in our Return & Refund Policy.
This helps us maintain fairness and transparency for all customers.

📩 How to Submit a Refund Request

If you believe your order qualifies for a refund based on the criteria above, please contact our support team: support@kozmozcyber.com

Our team will review your case and guide you through the next steps.